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- Delivery and returns (non-prescription only)
- Product information
- Payments and pre-orders
- Privacy, cookie policy + t&cs
- Prescription
- Get in touch
Delivery and returns (NON-PRESCRIPTION ONLY)
All orders will be dispatched the next working day.
UK- 1 to 2 days
EU- 5 to 7 working days
US- 5 to 7 working days
AUS- 7-10 working days
We are happy to accept returns within 30 days of receiving your item in the following circumstances:
- The item has been purchased via the REGEN™ website.
- The item is returned in its original packaging.
- The item(s) are returned using the correct unique return labels, you must not mix multiple orders into one.
- The item is packed to avoid damage in transit.
To request a return, please email customer service at help@regen-optics.com and the team will be able to assist.
We do not currently offer exchanges.
In the UK we offer free returns and hope to offer this in more locations soon.
If you choose to return your item(s) via a different method, you must ensure:
- The customer service team are aware of your return request
- Your order details are included in the parcel.
- Your return is posted from a location which offers tracking services.
We will not reimburse the costs for any returns that are made with other carriers or via other methods.
Your return must be requested within 30 days of you receiving your order.
Once we have received your return, this will be subject to a quality check at our fulfilment centre.
If the item(s) are deemed to be damaged and not in a suitable condition for re-sale, we will review your request for a full refund and may grant either a partial refund or refuse the request.
We are very sorry if you have received a faulty item and whilst this is something that we do not expect to happen, we are happy to refund or replace faulty items within 3 months of purchase.
If your request falls outside of the 3 month period, it will not be accepted, unless you can provide proof that the item was faulty upon receipt.
If your item is faulty, please send an email our customer service team at help@regen-optics.com
You can also contact the team via;
Instagram (@regenoptics)
Tiktok (@regenoptics)
Once your return is received at our fulfilment centre, we aim to process this as quickly as we can. Whilst this may vary during peak periods such as Christmas, as soon as we have processed your return, you will receive an automated email to confirm.
Providing there are no issues during quality assurance, our Customer Service team will action your refund request shortly after processing.
We advise that you keep hold of any postage receipts until you receive confirmation that your return has been received.
You will receive your funds back onto the original payment method within 21 days, following confirmation that your request has been processed by our Customer Service team.
Pre-orders can be cancelled free of charge, before they are dispatched. Simply enter your order number beginning with PD and postal code here.
Any pre-payment that you have made, will be returned to the original payment method within 3-5 days business days upon email confirmation that your refund has been processed.
Yes, we are now able to ship to Europe and operate under the IOSS scheme which means no unexpected fees, unless your order is over €150.
The services we use are Fedex + UPS.
No as we use IOSS, fees will apply on orders over a total value of 150 euros.
Unfortunately we are currently unable to offer free returns for our European customers.
To request a return, please email our customer service team at help@regen-optics.com
Yes, we ship to the US using Fedex or UPS. However, due to the recent introduction of tarrifs, customers will be liable for these.
We hope to localise our US shipping asap.
Please email the team at help@regen-optics.com and they will be able to process your return request.
Product Information
REGEN™'s blue light blocking gaming lenses have the highest level of blue-block around - without the usual yellow tinge of many gaming glasses.
The main benefits of blue blocking glasses are preventing eye strain, dry eye and improving sleep quality.
REGEN™'s colour enhancing lenses bring a new level of quality, crispness and focus to your time doing what you do best.
The colour enhancing lenses still offer a 30% blue blocking feature which, whilst not as strong as the Blue Light Filter lens, offers a great level of protection.
For further information on the lens technology, check out the REGEN™ Technology page.
Yes, we are now offering prescription gaming glasses to our UK customers, check these out here.
Yes, you can find sizing details on each product page or use this size chart.
You can also use our virtual try on solution to test the frames out- just click on the green icon on any of the frames on our collection page to access.
To help you decide which pair of REGEN™ gaming glasses are for you, head to the collection page and try our Virtual Try on tool.
Choose the frame you want to try (if you click on the green icon on any product on the collection page, you can try on the full range of frames)
If you need some help, drop the team a note at help@regen optics.com and they will be able to advise.
Our Virtual Try On solution offers 'premium positioning' and is as accurate as possible for a virtual service.
For more information on our headset compatible frames and how to fit these for the best experience, please check out our full how to guide here
To ensure that your REGEN™ gaming glasses stay in the best shape:
- Keep them in their REGEN™ microfibre pouch and box at all times, when not in use
- Only use your microfibre pouch or a similar product to clean your glasses, using your jumper/ any old material will cause scratching
- If you want to use a cleaning spray, make sure this is an optician approved spray so as not to damage the lens coatings
If you receive a faulty order, please drop the team a note at help@regen-optics.com with your order number OR register a return here.
Payments and pre-orders
You can purchase on our website using a debit or credit card including American Express.
We also offer Paypal, Apple Pay, Google Pay, Shop Pay and Klarna (UK Customers only)
No, we take 50% of the order total upon purchase when using purple dot pre-orders.
Purple Dot (our Pre Order provider) accepts all the major card networks - Visa, MasterCard and American Express
To view/ amend/ cancel your pre-order, please use the pre-order portal here.
Privacy, Cookie policy + T&Cs
Our privacy policy is here.
Our cookie policy can be found here.
Our terms & conditions can be found here.
Prescription
The great news is that the full REGEN™ range is available in prescription and every frame is available with both our blu blocking and colour enhancing lenses.
To try our range of frames, please use our Virtual Try on tool, which you can use by clicking on the green icon on any of our collection or product pages.
To place a prescription order:
1. Select your frame on the Prescription collection page (here) and then click ‘Select Lenses and Purchase’
2.Choose from our Colour Enhancing or Blue Light filter lenses
3.Choose your prescription upload method; upload or use the one on file.
• Please note that we do require your PD measurement (pupillary distance).. If you don't have this already, you can use the built in tool when you select 'upload my prescription'!
4. Review your order + head to checkout!
5. If you have any questions regarding your order or the REGEN™ products, please contact the team here.
Please allow 7to 10 working days from your order being accepted to dispatch.
We then offer free, standard UK shipping on all prescription orders which takes an average of 2-3 days.
You will receive a tracking link but if you have any queries, please contact the team here.
REGEN™ BLUE LIGHT FILTER LENSES ARE DESIGNED TO KEEP YOU PLAYING FOR LONGER WHILST REDUCING DRY EYE, HEADACHES AND FATIGUE:
Dual surface Premium AR coat
Maximum UV barrier with minimum yellow tone
87% clear lens transmission
Anti yellowing technology
60% Blue light filtered (415-445nm)
REGEN™ COLOUR ENHANCING LENSES ARE DESIGNED TO HELP YOU TO GAME BETTER, WITH ENHANCED COLOUR PERCEPTION, IMPROVED FOCUS AND VISUAL CLARITY:
Dual surface Premium AR coat
Advanced colour filter technology
52% colour lens transmission
UV-A & UV-B light blocking up to 410nm
40% Blue light filtered (415-445nm)
REGEN™ prescription is currently only available In the UK with our core, non prescription range also available in the EU & US.
We will be rolling out our prescription offering across the globe though and if you are waiting for this, please let us know here.
We don’t accept returns for prescription products as these are a custom product.
However, if there is an error in prescription and you are sent a pair of gaming glasses that do not match what was submitted in the order process, or the product arrives damaged, we will offer a full refund.
REGEN™ offer a 48-month warranty which covers faulty products such as defects in materials and lens coatings but does not include scratched lenses, wear & tear or damage caused by accidents or improper use.
If you need to return a product, please email the team at help@regen-optics.com with your order details and they will provide you with a pre-paid returns label.
To order a REGEN™ prescription frame, we need your PD measurement (aka Pupillary Distance)
This is the distance between the middle of your pupils.
If you don't have this already, you can measure this using our built in tool when you go to;
1. 'Select lenses and purchase'
2. 'Upload my prescription'
3. Measure PD
On any product page in our prescription collection!
To help you decide which pair of REGEN™ gaming glasses are for you, head to the collection page and try our Virtual Try on tool.
Choose the frame you want to try (if you click on the green icon on any product on the collection page, you can try on the full range of frames)
If you need some help, drop the team a note at help@regen optics.com and they will be able to advise.
Our Virtual Try On solution offers 'premium positioning' and is as accurate as possible for a virtual service.
We also have 'glasses removal' so you can try your frames on without having to remove your current ones!